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Asterios

Mails


falat26

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Hi mails not working correctly, when i sent payment mail reciever doesnt see it at all and we tested it with many chars. Can you check it? Thanks

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Hi,

 

There is a troubleshooting section https://forum.asterios.tm/forum/147-проблемы-с-персонажами-и-мобами/ (troubles with mobs and characters)

There you can create a topic based on rules we have:

 

Quote

Always mention the revision of the server (type .status in a game chat to check the current revision). In case of 'known issue' your problem is going to be solved in one of the nearest updates.

Relevant issues of a gameplay might be moved to a bug tracker in case of administration attention is required. Topic is not going to be moved to a bugtracker in case of mandatory parameters are missed (see the list below).

 

Common rules of the Troubleshooting section:

  • Always mention a nickname of your character and a server it is located in a topic/comment
  • One topic - one problem. You can mention two or more issues in one topic only in case it is similar or has the same root cause
  • Always mention the current revision of a server in a topic you create and date\time of the issue
  • Questions or any troubles regarding a voting are not going to be solved or discussed (see Bonus section of a web site)
  • Any account access related issues (bans, hijacks, etc.) should be directed to the Account Troubleshooting section
  • Any lost or stolen items are not going to be restored
  • Your topic can be moved to the Archive section without any formal response from a support team. That mean other players already provided a response. Please use a search through forum topics/comments
  • 'Read Only' restriction or warning points can be imposed in case of flood/offtopic/flame/UPs/impoliteness
  • 'Read Only' restriction (for a week or more) is going to be set in case of topic created once again after it has been deleted
  • The topic is considered solved in case of author doesn't respond in a month

 

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